![]() ![]() For example, if you're running a Blu-ray player via HDMI to your TV, and then an optical cable from the TV to your soundbar, you might not be able to get surround, depending on your TV. ![]() This is because most TVs will not pass a 5.1 signal through their optical outputs, even if the TV is connected by an HDMI to your source device. If you want to listen to surround sound, and especially Dolby Atmos, via your TV, you'll need to use HDMI connections all the way through the chain. However, if you're fortunate enough to own a system with dedicated rears, or even a Dolby Atmos soundbar, there are some steps you may need to take to get it to work. Most affordable soundbars are either single speakers or 2.1-channels with wireless subs and so for them surround isn't really an issue. The Sonos Beam Gen 2 is a Dolby Atmos-compatible soundbar. Since I've gotten numerous emails from people where "change the audio output type" solved the problem, I figured it was worth pointing to just this setting, since it's not intuitive. There's no one setting that will work for everyone here. If in doubt setting it to Auto should work. Go into the settings, and select one of the other options. Everything can read PCM.Ī few products, like the Amazon Fire TV, output Dolby Digital Plus, which older equipment often can't decode. Sure, in an ideal world this would happen automatically, but depending on a lot of factors, the source might not know what it's connected to. What you have to do is switch the audio to something the soundbar can decode, usually either stereo (also labeled "2.0") or PCM.Įvery source will give this option in the settings somewhere. The short version is this: Some soundbars can't decode certain audio types, for example 5.1 Dolby Digital, DTS or Dolby Digital Plus signals. Audio settingsĬheck that your source is set to PCM (Linear PCM) if your sound isn't working. Next we'll tackle the sound coming from your sources - Roku, gaming console and so on. Let's assume all the above is correct, since if we already fixed it, you've probably stopped reading. Check out our cleverly named story How do I get sound from my TV's apps? to find out how to get sound from your TV's apps. If you're not getting sound specifically from any of your TV's apps, that's actually a different problem, one worthy of its own article. Widescreen, letterbox and black bars: How to wrangle TV aspect ratios.HDMI ARC and eARC: Audio Return Channel for beginners.Double-check that everything is connected and especially when using HDMI check sources go to Inputs, and check that the TV's eARC/ARC port connects to the HDMI output (it should be marked ARC too, as above) of your soundbar. If you've got the correct cables (HDMI or optical) running from your sources (cable or satellite box, game console, Roku, etc.) and at least one cable running between your soundbar and TV, you're probably in good shape. There are pros and cons to each method, but that's for a different article. Everything plugs into your soundbar, and from your soundbar a single HDMI cable connects to your TV.Ĭonnecting your TV to your soundbar via an optical cable is the most common method. Everything plugs into your TV, and from your TV a single optical cable connects to your soundbar.ģ. Everything plugs into your TV, and from your TV a single HDMI cable connects to your soundbar.Ģ. Hopefully your owner's manual goes into decent detail, but the short version is this:ġ. There are three main ways to connect a powered soundbar. Let's double-check you do have your cables correct, since that really is the most likely place for there to be a problem (unless you get sound already with certain apps/sources and not others, in which case skip to the next section). In this article we'll go though some simple troubleshooting steps that will hopefully get it working, starting with cables. A common complaint is something like, "I've connected my soundbar correctly, and when I play Bluetooth from my phone I get sound, but not with Netflix." It's possibly even more infuriating to have it work sometimes, and not others. There are few things more infuriating than bringing a new soundbar home, getting it all set up.
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